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Customer-Oriented Features and Modules for an Enhanced Customer Experience
Our portfolio of customer-oriented solutions includes everything you need to increase customer satisfaction and retention. With our versatile modules, such as customer cards, customer accounts, gift vouchers, and credit cards, we provide you with the tools to guarantee your customers a seamless and rewarding shopping experience. Also take advantage of our advanced feedback terminals, efficient reservation systems, and event planning tools.
In particular, our bonus points system opens up new ways to foster customer loyalty by rewarding visits and loyalty with targeted incentives. Design a customer experience with our solutions that not only satisfies but also retains and excites.
Customer Cards & Gift Cards
With OktoPOS, you make shopping faster, more personal, and more rewarding. Your customers register directly at the checkout or online via your website. For every purchase, they collect bonus points and redeem them for selected products – increasing loyalty and the average receipt.
Functions at a glance
- Quick customer account setup
In the manager, at the checkout, or via online registration – right where it fits. - Attractive bonus program
Earn points for every €1 spent and redeem them for defined products. - Flexible customer cards
Read via NFC or barcode – optionally with rechargeable credit. - Targeted marketing
Analyze purchasing behavior and launch tailored campaigns. - Invoice purchase included
Send invoices automatically by email; conveniently track payments in the accounts receivable list. - Personalized communication
Maintain birthday lists and send personalized birthday greetings – in no time. - Extra bonus points
For special promotions or as an easy way to handle complaints.
Why OktoPOS?
- Seamlessly integrated: All loyalty processes where you already work – in OktoPOS Manager and at the checkout.
- More loyalty, less effort: Automated point allocation, redemption, and communication.
- Measurable results: Higher repeat purchase rates and full transparency on payments and customer benefits.
Central Customer Database
Customer Selection at Cash Register
Customer Loyalty
1. Collecting Bonus Points
Customer collects bonus points on his card for purchases.
2. Redeeming Bonus Points
Customer redeems points for rewards.
Bonus Point Account
Redeeming Bonus Points at Cash Register
Accounts Receivable & Invoice Purchase – directly from the POS
Post invoices, send PDFs, keep track of payments.
With OktoPOS, you handle invoice purchases seamlessly: the POS books the payment method “on account” and automatically sends the invoice as a PDF to the customer, provided the email address is stored. The invoice appears in the accounts receivable list in the OktoPOS Manager.
Send as PDF with one click: If a customer whose email is not stored later requests an invoice, you can send it via the OktoPOS Manager. Once the payment is recorded, the invoice will be marked as paid in the accounts receivable list.
For customers who pay monthly, a list of outstanding items is created as a payment request.
Debtor Management
Top-Up Cards & Gift Vouchers with OktoPOS
Top up, redeem, grow – seamlessly across all locations and directly at the POS.
- More revenue & pre-financing: Sell gift vouchers with flexible amounts – the next visit is practically guaranteed.
- Faster checkout: Contactless (RFID) or via barcode/QR scan.
- Maximum flexibility: Redeem partial amounts, recharge cards/vouchers anytime.
- Full control: Each card/voucher automatically has its own credit account in OktoPOS Manager – with history and current balance.
- Usable everywhere: Redemptions possible at different locations – centrally synchronized.
- Ideal for canteens & community catering: Conveniently top up prepaid and enjoy cashless consumption.
Top-Up
- Credit Cards: Load credit directly onto customer cards at the POS and recharge (Top-Up).
- Gift Vouchers: Load a variable value when selling at the POS – ready to use immediately.
Redeem
- Deduct values flexibly, partial redemptions are also possible.
- Credit can be recharged at any time.
Manage
- Each card/voucher has its own value account in the OktoPOS Manager – ideal for transparency and reporting.
- Vouchers can be sold anonymously or linked to a customer account.
Cards, Media & Printing
- Media selection: Plastic cards with barcode or QR code, or contactless RFID cards.
- Recommendation: RFID – especially fast and convenient for staff & customers.
- Custom design.
- Voucher printing: Issue value vouchers with number and QR code directly via the receipt printer and, for example, attach them to a printed sleeve.
- Number ranges: Use your own numbers or let OktoPOS generate them. The number is stored when the value account is created in OktoPOS Manager – so the voucher can be clearly identified when redeemed at any POS or branch.
Technology & Security
- Online synchronization: For top-up and redemption, an internet connection to the OktoPOS Manager is required; credit is not stored locally on the POS.
- Cross-location: Balances are managed centrally – perfect for multi-branch operations.
Gift Voucher
Sell Gift Vouchers Online and Offline
Simply sell gift vouchers through your own homepage. The OktoPOS voucher sale module is easily integrated with an iFrame.
The customer pays the voucher online and receives it by e-mail as a PDF in your design. Optionally, you can also send the voucher to the customer by mail.
Make yourself independent of third-party providers and sell your own vouchers with these advantages:
- Independent from third parties
- Hightlighting the own brand
- Receive the address of the customer
- Significant cost savings with high voucher sales
Software: SW-PRE
Online Sales of Gift Vouchers
Customer Account
Sell Today, Collect Tomorrow.
This feature is perfect for clubs, pre-orders, and regular customers.
The customer account can hold a balance in credit or debit, allowing flexibility in payment.
With this function, your customers can make purchases or place orders at the cash register and choose to pay later. Payments can be made on the same day or at a future date, such as two weeks later or upon delivery of the goods.
This feature is especially useful for clubs or hotels, where members or guests can charge their purchases to an account and settle the balance at a later time directly at the cash register. Any form of payment can be used to clear the balance, providing convenience and flexibility for both the business and its customers.
What is the difference from purchase on account?
With purchase on account, the customer pays the outstanding invoices via PayPal or bank transfer. The customer account is balanced on-site at the POS using any available payment method. A customer account can hold both debit and credit balances, with purchase on account always representing an outstanding item.
Okto-TopUp Terminal
Top up credit via hardware terminal or online shop.
With OktoPOS, prepaid cards and gift vouchers can easily be topped up with the desired credit. This can be done with the OktoTopUp hardware terminal and with an online top-up function.
The topped up prepaid cards can be used as a means of payment at an OktoPOS cash register or at an OktoPOS Self checkout terminal. E.g. in a company restaurant, at schools, etc.
Gift vouchers are usually loaded individually directly upon purchase. However, if the customer does not yet want to commit to an amount, he can do so at a later date.
For example, a restaurant issues a blank gift voucher with a serial number and the customer then loads it himself via the online shop.
Feedback Terminal, Reservation System and Event planning
Offer your guests more convenience: The feedback terminal collects direct customer feedback. Our integrated reservation system allows easy table bookings – online or on-site. Additionally, the event planning tool helps you organize and promote events effortlessly.
Feedback Terminal - Okto-Feedback
Customer Opinions are Analyzed Directly in the Web Based OktoPOS Manager.
Feedback terminals have a dual use. Customers can leave feedback (OktoFeedback) and employees can perform control checks with their staff card (OktoCheck).
The terminal captures customer feedback with smileys or with more detailed questions. For this purpose, individual questionnaires can be uploaded. The questionnaires can be altered over time to get feedback on different topics.
Feedback Entries are sent directly to the OktoPOS Manager where they can be Analyzed.
The app can also be used to log employee checks, such as replacing the traditional restroom checklist. Each check is recorded by scanning the employee's card. Optionally, the terminal can display the time and employee who performed the last check. All recorded checks are transmitted to the OktoPOS Manager for centralized management.
Features
- Individual questionnaires
- Branching of questionnaires
- Different questionnaires
- Assigning of a questionnaire to the terminal
- Optional automatic change of questionnaires
- Optional random order of questions
- Detailed feedback through drill-down questions
- Feedback entries are transferred to the OktoPOS Manager in real time
- Feedback analysis in the OktoPOS Manager
- Terminal can also be used as a checklist (e.g. rest rooms)
- Employees can record checks with their staff card (RFID)
System Requirements
Booking System
Table Booking System for Telephone and Online Reservations.
The booking system is a module of the OktoPOS Manager. Reservations can be done manually or online over the external website.
Features
- Telephone reservations
- Online booking with availability check
- E-Mail confirmations
- Cancellation links
- Booking list
- Marking of no-shows
- Blacklist function for repeated no-shows
- Entry in newsletter list
- Workload chart
- Floor plan administration
- Time based rules for availability of tables
- Automatic assignment of tables for optimal capacity utilization
Booking List
Table Plan
Individual Floor Plans
The floor plan for a branch is designed in the OktoPOS Manager by drag & drop. Different areas of the restaurant can be defined with different floor plans. Every area and every table can be configured separately.
Areas and tables can be opened or closed for reservations and be restricted for certain times.
The configured floor plans can also be used for the cash register and E-Menu.
Event Planning
With the event planner, you can announce events on your website and manage the list of participants.
With this feature, you can host events such as cooking classes, meetings, presentations, celebrations, etc. organize. Every employee has an overview of the status of the event via the OktoPOS Manager about the participants and is thus able to provide information directly on the phone.
Event Planning with Lists of Participants
Features
- Administration of locations
- Event templates
- Date, time
- Max. number of participants
- Event description
- List of participants
- Payment status
- Publication on your own website (interface)
- Registration on your own website (interface)
Website Content Management
Control your External Website with the OktoPOS Manager.
With the OktoPOS Manager, you can control functions and content on your external website.
Content is transmitted via a plug-in from the OktoPOS Manager to your website, where it is displayed staying true to your design.
News / Promotion
Keep your customers informed about news and promotions. You can write news articles with the news editor and upload them to your homepage.
Validity periods can be defined for each news article, which allows you to plan promotional offers accordingly.
Web news management
Events
With the event planner, you can manage participant lists for events like cooking classes, seminars, etc. The events can be posted on your website.
Frequently Asked Questions
With the FAQ editor, you can gather common customer questions and provide the answers. This keeps your customers informed and saves effort in customer support. Keep the FAQ updated as new topics arise.
The questions and answers are published on your website.